WHO IS THE KIT FOR ?

• Sales people who work with customers
• Any non-sales staff who manage relationships with customers e.g. service engineers, sales support staff, technical specialists etc.
• Non-sales people who need to sell ideas or services within their own organisation and / or affiliated or outside organisations

WHY WAS THE KIT DEVELOPED ?

The time that sales people actually spend each day, face to face with their customers, can often be counted in minutes. So it is crucial that this vital time is spent to maximum effect.

No matter how good your product, it is inevitable that customers will be sceptical. We are all afraid of being misled by a clever sales person.

Effective sales-people build relationships with their customers. They don’t simply try to persuade but rather work in a way that is convincing. They put that extra ingredient -- convinceability -- into their sales presentation.

OBJECTIVES

By the end of the session participants will:

• Use a range of behaviours to develop a positive attitude amongst customers
• Use a systematic approach to their sales presentations
• Apply a number of techniques which will add conviction to their sales case.
• Develop their own confidence and self esteem.

PROGRAMME OUTLINE

The pack contains:

KITS THAT ARE EASY TO RUN

This is tried and tested material that the authors have used throughout the world, in many organisations, to help a wide range of sales people to sell professionally and with confidence.

If you are new to training you will find this module user friendly, with clear, easy to use instructions at every stage.

If you are an experienced trainer, this material will save you hours of preparation time. The flexibility of the package makes it very easy to modify so you can add your own ideas or you favourite activities and exercises.