We often think of negotiation as the special preserve of professional negotiators. But if you think about it, we are all negotiating a lot of the time.

Parents negotiate with children about bedtime. Husbands and wives negotiate about where to eat or which movie to see. Managers negotiate with staff, salespeople with customers, Department heads negotiate with each other.

Successful negotiation is not about getting your needs met at others’ expense. Rather is the most rewarding way of resolving conflict.

It is a process by which people meet each others' needs amicably.

These modules are designed to help anyone who needs to resolve conflict or negotiate with others at work.