"Resolving conflict is rarely about who is right. It is about acknowledgement and appreciation of differences"
Thomas Crum

WHO IS THE KIT FOR ?

This material has been used as part of training programmes on Management and Supervision, Team Development, Interpersonal Skills, Consulting, Negotiation, and Selling Skills.

WHY WAS THE KIT DEVELOPED ?

Say the word 'conflict' and most people imagine arguments, strife, struggle and hurt feelings. No wonder conflict is often avoided or badly managed. Yet we have found that people's attitude to, and style of managing conflict, lies at the heart of individual and organisational effectiveness.

Conflict and difference lies at the heart of organisational life. People who work together are likely to have different goals, values, needs, ideas, attitudes and perceptions. Managed well, these differences can be the source of creative tension, energy, problem solving, and success. Managed badly it can result in debilitating company politics, points scoring, in fighting, or frustrating denial and avoidance.

We developed this material to help managers, internal consultants and sales people understand the nature of conflict and their own style of managing it. Using this material we have helped participants to significantly re-assess and improve their working relationships with their own managers, their teams, colleagues, clients and customers.

OBJECTIVES

By the end of the session participants will:

• Understand the nature of conflict and recognise its potential for positive as well as negative outcomes.
• Have recognised potential conflict situations in their working life and have worked on strategies for dealing with them more effectively.
• Be better able to deal with inter-departmental conflict more effectively.
• Have developed a method for changing win-lose into win-win outcomes
• Have a clearer understanding of their own personal conflict management styles, their strengths and weaknesses, and ways of building on those strengths and overcoming weaknesses.

PROGRAMME OUTLINE

This 50 page module contains everything you need for a 6 hour session on Conflict Management. The pack contains:

KITS THAT ARE EASY TO RUN

This is tried and tested material that the authors have used in many organisations throughout the world to help people at all levels manage conflict and difference more effectively.

If you are new to training you will find this module user friendly, with clear, easy to use instructions at every stage. If you are an experienced trainer, this material will save you hours of preparation time.

The flexibility of the package makes it very easy to modify so that you can add your own ideas or your favourite activities and exercises.

"Wars are fought to see who owns the land, but in the end it possesses man. Who dares say he owns the land – is he not buried beneath it?" - Cochise, Chiricahua Apache

"Conflict can destroy a team which hasn"t spent time learning to deal with it" - Thomas Isgar