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'Never criticise
until the person is convinced of your unconditional confidence in
their abilities'
John Robinson, sports coach
This material has been written specifically for sales
managers who are responsible for training salespeople in the field.
All commercial organisations depend on the quality
of its sales force for connecting with their customers and secure
the orders that are necessary if marketing objectives and planned
profits are to be achieved.
The lynchpin of this success is the sales manager.
The accompanied field training visit
lies at the heart of sales training and development. This module
has been developed to help sales managers develop the skills required
to undertake this vital activity.
By the end of the session participants will:
- Take a systematic approach to training their people
- Identify the benefits of training
- Understand the principles of learning and be able
to apply them in the field sales training situation
- Give constructive feedback
- Identify individual sales training needs
- Apply appropriate standards to sales skills
- Carry out field effective sales training visits
with individual salespeople
This 98 page module contains everything you need
to run a training session of up to 8 hours duration. The pack contains:
| Pre-Course Preparation |
1 hour |
| Introduction and Clarifying Attitudes |
1 hour |
| How People Learn |
1 hour |
| Giving Feedback |
30 minutes |
| Identifying Training Needs |
1 hour |
| The Field Sales Visit |
1 hour 30 minutes |
| Reviewing the Sales Call, Small Group Exercise |
1 hour |
| Role Play Practice |
1 hour 30 minutes |
| Action Planning |
30 minutes |
| Back at Work Materials and Fieldwork |
1 hour |
This is tried and tested material that the authors
have used in many organisations, throughout the world, to help sales
managers become more effective when training their sales people
in the field.
If you are new to training you will find this module
user friendly, with clear, easy to use instructions at every stage.
If you are an experienced trainer, this material
will save you hours of preparation time. The flexibility
of the package makes it very easy to modify so you can add your
own ideas or you favourite activities and exercises.
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